Home Insurance Contact Us

Access your Home Insurance policy 24/7

The quickest and easiest way to view your policy is online in My Account.

  • Get instant access to your documents
  • Renew your policy and access your renewal quote
  • Upload your proof of No Claims Bonus

Contact us about your Home Insurance policy

If you’d rather speak to someone to manage your policy, please start a Live Chat. We can help you:

  • Renew your policy
  • Make a change to an existing policy
  • Cancel your policy or stop a renewal

The Live Chat button will show when we have agents available to assist you.

We’re online 8.30am-8.30pm Monday to Friday, or 9am-5pm on Saturdays.

Make a claim

Follow our simple steps on how to make a claim:

Home Insurance Claims


Got home emergency cover and need assistance?

Check your policy documents to make sure you have home emergency cover. If so, give us a ring.

To arrange a call out by phone, please call 0333 035 9641.

Our emergency helpline and online assistance tool are available 24/7 to those with home emergency cover. You can add home emergency cover to your existing Home Insurance policy mid-term; however, you will not be covered for the first 14 days of the policy.

If you’d rather speak to someone over the phone, please call our friendly team on the numbers below. Lines are open 9am to 6pm Monday to Friday, or 9am-5pm on Saturdays.

Payments

If you have a payment query, would like to pay a bill or change your payment details.

Call us on: 0333 035 9922

 

Cancel your policy

We’re sorry you’re thinking about leaving us. Let us know and our team will be happy to talk through your options.

Call us on: 0333 035 9922

Frequently asked questions

If you need to make any changes to your policy, please start a Live Chat via the button on this website, and a member of our team will be happy to help you.

The chat button will only be displayed when one of our agents is available to assist you.

Our Live Chat opening times are:

  • Monday to Friday: 8.30am to 8.30pm
  • Saturday: 9am to 5pm

If you need to make any changes to your policy, please start a Live Chat via the button on this website, and a member of our team will be happy to help you.

The chat button will only be displayed when one of our agents is available to assist you.

Our Live Chat opening times are:

  • Monday to Friday: 8.30am to 8.30pm
  • Saturday: 9am to 5pm

Allowing us to automatically renew your policy means you don't need to worry about being left without insurance cover at the end of your term. As long as you're happy with your quote, we'll take care of everything for you.

However, if you don't want to automatically renew your policy, please get in touch. You can opt-out at any time by starting a Live Chat via the button on this website, and a member of our team will be happy to help you.

The chat button will only be displayed when one of our agents is available to assist you.

Our Live Chat opening times are:

  • Monday to Friday: 8.30am to 8.30pm
  • Saturday: 9am to 5pm

We're sorry you're thinking about leaving us. To cancel your policy, you can get in touch with us via Live Chat using the button on this website, and a member of our team will be happy to help you.

The chat button will only be displayed when one of our agents is available to assist you.

Our Live Chat opening times are:

  • Monday to Friday: 8.30am to 8.30pm
  • Saturday: 9am to 5pm

If you prefer, you can cancel your policy by calling us on 0333 035 9922.

Your policy documents will explain exactly what your policy covers you for. You can access your documents online in My Account. Just log in and select ‘Manage Policy’ where they will all be available to view and download 24/7.

If you still have questions after you have checked your documents, you can get in touch with us via Live Chat.

The chat button will only be displayed when one of our agents is available to assist you.

Our Live Chat opening times are:

  • Monday to Friday: 8.30am to 8.30pm
  • Saturday: 9am to 5pm