Touring and Static Caravan Contact Us

Please note we cannot process any changes to your policy without speaking to you. Therefore, for any policy changes or cancellations please contact our friendly service team via Live Chat, or on: 0330 162 2308

This number may not be available from outside the UK so please call us from abroad on +44 1132 581614

Our Live Chat team are available

9am-6pm Monday - Friday

9am - 5pm on Saturday

Alternatively, you can call us:

9am - 5:30pm Monday - Friday

9am - 1pm on Saturday

The Live Chat button will show when we have agents available to assist you.

How to Claim

Unfortunately, accidents happen, but we’re here to try and help.

Call the number below and we can help you get your claim registered. Please remember to have your policy details and crime reference number (if applicable) handy when you call.

Touring caravan claims line

Towergate - 0333 035 9014

KGM Touring - 0344 856 2043

(Lines are open Monday to Friday 9am to 5pm)

Static caravan and park home claims line

0330 123 0821

(Lines are open Monday to Friday 9am to 5pm)

If you have breakdown cover, please see our contact numbers:

Caravan Breakdown

UK - 0800 048 1129

European - 00 800 42 43 24 44

France - 0472 17 12 03 or +33 (0) 472 17 12 03

For caravan renewals, contact us on:

0333 060 8706

How to Renew

We‘ll write to you before your renewal date with details of your cover and price. We’ll let you know if your policy will automatically renew or if you need to call us.

If you’ve chosen for your policy to renew automatically, and nothing has changed on your renewal, you don't need to contact us. We'll renew your policy automatically, so you remain covered. If you pay for your policy annually, you’ll need to ensure your card details are up to date on your account, otherwise your policy won’t automatically renew.

If you don’t want to renew, please call us at least seven days before your policy renewal date.

If you’ve chosen for your policy not to automatically renew, you’ll need to call us to arrange your cover. If we don’t hear from you, your cover will end on the renewal date, and you’ll need to arrange cover elsewhere.