Contact Us

Due to the unprecedented issues the country is experiencing with coronavirus (COVID-19) we would ask that you only call us if you feel it is absolutely necessary, as our contact centres are experiencing reduced colleague numbers.

Further details of your cover can be found in your policy wording that we originally sent to you or view our frequently asked questions.

Supporting those who use their vehicle to help their communities

If you need to use your vehicle for voluntary purposes, supporting others who are impacted by COVID-19, your cover will not be affected and you do not need to tell us.

Supporting our key workers

If you have been defined as a key worker by the UK Government as part of the national response to COVID-19 and need to use your vehicle to drive to work including different work locations eg hospitals, your cover will not be affected and you do not need to tell us.

Thank you for your co-operation. As always, our first priority is our colleagues and our customers.

 

Touring & Static caravan insurance: 0333 035 9761

Motorhome insurance: 0333 035 9762

Our quote lines are open Monday - Friday 9am - 5:30pm and Saturday 9am - 1pm

These numbers may not be available from outside the UK
– so please call us from abroad on +44 1132 581614

Or send us a message using the form below:

Fields marked with a * are compulsory.

 
Existing customer*

What to do if you have a complaint

If you are unhappy and would like to make a complaint please contact your dedicated team in the first instance. Details of your dedicated team can be found on your policy documents or in the policy confirmation email you received from us. Alternatively you can use the Swinton online customer feedback facility.

Our customer service teams work to a first contact time scale of five days and aim to have the situation resolved within 20 days.

If at the end of the process you remain dissatisfied, you may contact the Financial Ombudsman Service (FOS) or an agreed Alternative Dispute Resolution Provider (ADRP).

The FOS can be reached via http://www.financial-ombudsman.org.uk/ or you can write to the FOS at The Financial Ombudsman Service, Exchange Tower, London, E14 9SR within six months of receiving our final decision on your complaint. If we agree to appoint an ADRP, you can make your complaint within 12 months of receiving our final decision.

Alternatively you can make your complaint via the Online Dispute Resolution (ODR) platform.


View Swinton complaints data
 (pdf, 55kb)