Contact Us

Please note we cannot process any changes to your policy without speaking to you. Therefore, for any policy changes or cancellations please contact our friendly service team via Live Chat, or on…

Touring & Static caravan insurance: 0333 035 9761

Motorhome insurance: 0333 035 9762

Our telephone and live chat teams are available Monday - Friday 9am - 5:30pm and Saturday 9am - 1pm

These numbers may not be available from outside the UK
– so please call us from abroad on +44 1132 581614

Driving abroad? Find out more about Green Cards.

Or send us a message using the form below:

Existing customer

What to do if you have a complaint

If you are unhappy and would like to make a complaint please contact your dedicated team in the first instance. Details of your dedicated team can be found on your policy documents or in the policy confirmation email you received from us. Alternatively you can register a complaint online or use the Swinton online customer feedback facility.

Our customer service teams work to a first contact time scale of five days and aim to have the situation resolved within 20 days.

If at the end of the process you remain dissatisfied, you may contact the Financial Ombudsman Service (FOS) or an agreed Alternative Dispute Resolution Provider (ADRP).

The FOS can be reached via or you can write to the FOS at The Financial Ombudsman Service, Exchange Tower, London, E14 9SR within six months of receiving our final decision on your complaint. If we agree to appoint an ADRP, you can make your complaint within 12 months of receiving our final decision.

Alternatively you can make your complaint via the Online Dispute Resolution (ODR) platform.

View Swinton complaints data (pdf, 32kb)

Is COVID-19 causing you problems with your Safeguard Insurance policy? Find out how we can help.