At Safeguard we are aware that many of our customers have varying needs which may affect how they view and access our website. We have been working hard to identify the areas which needed attention to ensure we meet the widest audience possible and our website has now been updated accordingly.
Documentation
We can provide marketing literature for you in braille, large font or on audio tape, if you require this alternative format, please contact us.
Telephone
Our full range of services - new insurance, renewal, adjustments and claims can be accessed by phone. Therefore, in combination with post and or fax, we can handle all your insurance needs.
Typetalk
As well as our standard telephone service you can contact us via Typetalk, the telephone relay service provided by BT and the RNID. To use this service type the prefix 18001 before our number. Remember to use the full UK area code and don't leave any gaps or spaces. e.g. 1800101511234567.
This service can be used at any time whilst our branches or call centre are open.
Visiting our branch
Our office is open 9am to 5.30pm Mon-Fri and 9am to 1pm on a Saturday.
Our advisors are always willing to help by writing things down for you and receiving your instructions or replies in writing.
If sign language is your first language and you need an interpreter to discuss complicated insurance arrangements we'll provide this for you. Please provide us with as much notice as possible to arrange this as it could take some time to arrange, (possibly up to 4 weeks).
Our office has been designed to provide:
- Ramps and lifts where required
- Desks rather than high level counters
Our advisors will be happy to provide any assistance required.
Please phone us before making the trip. We’ll be pleased to tell you how accessible we are and what facilities we can offer.
Contact us
If you feel we can improve our service we would welcome your comments. You can contact our Customer Assistance Team in the following ways:
- By phone: 0161 233 3676 (using Typetalk if preferred)
- By email: customerassistance.team@swinton.co.uk
- By post:
Customer Assistance,
Swinton Colonnade,
6 Great Marlborough Street,
Manchester,
M1 5SW